What should a security guard avoid doing during a crisis?

During a crisis, it is crucial for a security guard to adhere to established standard operating procedures. These procedures are designed to provide a clear framework for responding to various emergencies and ensure the safety of everyone involved. Ignoring these protocols can lead to confusion, increased risk to individuals’ safety, and potentially escalate the situation further.

Standard operating procedures typically include steps for assessing the situation, communicating with colleagues and emergency services, and taking appropriate action. By following these guidelines, security guards can help maintain order, enact effective crisis management strategies, and provide adequate support until professional responders arrive.

In contrast, staying calm and composed, assessing the situation carefully, and communicating with emergency services are all actions that contribute positively during a crisis. These actions ensure that the guard can make rational decisions, understand the scope of the crisis, and relay important information to the right authorities effectively.